Moving specific glossary terms
If the assigned over-the-road van is unable to make a normal pickup/delivery because of physical constraints and a second, smaller, vehicle is needed, this is considered Auxiliary Service (a shuttle). Examples of such physical constraints include situations such as a road or driveway that is too narrow, a bridge unable to support the weight of the van, and the inability to park the moving van within a reasonable distance of the pickup or the delivery residence. Charges for the second, smaller, vehicle are assessed on an hourly basis, in addition to charges for the extra labor involved in making the pickup with the shuttle truck.
Bill of Lading
The is your contract with the carrier. It is your receipt for your goods and the contract for their transportation. Your signature acknowledges that your goods have been loaded on the moving van and "released to the carrier".
You will know in advance what your move will cost, regardless of variances in the actual weight (as long as the inventory of the items being moved is the same as the inventory used for making the estimate). Without any changes from what was seen during the initial in-home survey, this amount should be within 10% of the original estimate.